Privacy Policy

1. Information We Collect

We collect information you provide directly, including: name, address, phone number, email address, property details, and payment information. We also automatically collect website usage data such as IP addresses, browser type, pages visited, and cookies.

2. How We Use Your Information

We use your information to: provide and improve our services, process payments, communicate about appointments and services, send estimates and invoices, respond to inquiries, comply with legal obligations, and protect against fraud.

3. Information Sharing

We do not sell your personal information. We may share information with: service providers who assist our operations (payment processors, scheduling software), when required by law or legal process, to protect our rights or safety, or with your consent. Any third-party service providers are contractually obligated to protect your information.

4. Cookies and Tracking

Our website uses cookies and similar technologies to improve functionality and analyze usage. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, we securely delete or anonymize your information.

7. Your Rights

Depending on your location, you may have rights to: access your personal information, correct inaccuracies, request deletion, opt out of marketing communications, and lodge complaints with supervisory authorities. Contact us to exercise these rights.

8. California Residents

California residents have additional rights under the CCPA, including the right to know what personal information is collected, request deletion, and opt out of sales (we do not sell personal information). To exercise these rights, contact us using the information below.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children. If we learn we have collected information from a child, we will promptly delete it.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will post the updated version on our website with a new effective date. Continued use of our services after changes constitutes acceptance.

12. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact us:

• Email: info@bestgutterco.com
• Phone: (323) 209-0222